Visual Slideshow

Report: Half of All Organizations Lack Sufficient Digital Savvy

Organizations are increasingly struggling to keep pace with technological change. As business processes become increasingly “digital”—and roles become more complex—we’re entering an era of uncertainty about hacks, data breaches, and privacy.
How to Say, “I’m Sorry” And Make It Stick
Each day seems to bring a fresh story of PR missteps in the news. Pepsi. Adidas. The White House. Don’t forget the poster child of poor apologies, United. This is nothing new. Organizations can and will make mistakes.
Three Causes of Botched Corporate Apologies
They say you only get one shot at making a good first impression. That’s true for corporate apologies, too. When a company is forced to apologize multiple times for the same incident, it’s already blown it.
For A Genuine Apology, Go Back to The Basics
When did you first learn how to apologize? Let’s imagine a typical form of apology training. As a child, you got angry at a kid who stole chocolate pudding from your lunchbox. You fought him on the playground to exact revenge. You and the pudding thief ended up in the principal’s office.