Visual Slideshow

Top 7 Steps for Addressing Unacceptable Employee Performance

As leaders, we sometimes avoid opportunities to address unacceptable performance or behavior. Perhaps we fear our feedback will result in a difficult-to-handle response or harm relationships. The reality is, withholding constructive feedback will do more harm than good in the long run. Giving constructive feedback is easier and more effective when we are prepared. Following are 7 steps for addressing inappropriate behavior.
How to Be Friendly in Business and Why It Matters
Friendliness. It’s a simple concept really. We meet. I like you, you like me. But what makes a person friendly? And why should it matter to a businessperson like you?
Have You Ever Thought About Taking Your Staff on a Fieldtrip?
This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization, and I believe one way to achieve this goal is to learn from the best. So, I got everyone out of the office and we went to the Apple store.
Top 7 Things to Consider Before Speaking to a Difficult Person
Some people are just plain difficult. They are always complaining; they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding…you know these people. Here are 7 insights that will help you gain the upper hand when dealing with difficult people and ultimately create calm in conflict situations.