Visual Slideshow

Business Bytes: Build Your Vision on a Firm Foundation

A vision statement can guide your team or organization, but it needs to stimulate real action. Don’t waste your time on vague, feel-good catchphrases.
Business Bytes: How to Succeed as a Coach Everyday
Coaching and managing are related roles, but separate ones. Managers make sure that a worker’s performance meets explicit goals; coaches strive to help people meet their potential and exceed expectations. To hone your coaching skills more keenly, follow this advice.
How to Ask Customers Questions – The Bridging Technique
Asking a customer questions can sometimes be tricky. We have to ask questions to get to the root of the problem, understand fully what the customer needs, and in general, to serve the customer. But very often, a series of questions can sound like an interview, or worse. If we’re not careful, multiple questions can come across as an interrogation.
Your Job Isn’t to Keep the Store; Your Job is to Keep Customers
Last fall I was in a rural town for a football game that my daughter was cheering for. She had to be at the game an hour early. So, I dropped her off and drove to the downtown area to see if I could find something interesting to photograph while I waited for the game to start. (I’m a hobbyist photographer.) It didn’t take me long to find that something interesting. I found an S&H Green Stamps sign hanging over what used to be a grocery store.