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Post-Accident Drug-Testing 2016 Update

This summer, the Occupational Safety and Health Administration issued new regulations designed to curb employees’ fear of retaliation for reporting that, in turn, might discourage self-reporting of workplace accidents and injuries. As part of this, effective December 1, 2016, there are changes to how and when employers can test workers for drug use following an incident.
How to Talk to Your Employees About a Mistake
It can be important to focus on what people do wrong. But if we’re not careful, we can bring them down, destroy self-esteem, or harm our long-term relationships with employees. Here are 3 ways to best speak with your employees about a mistake.
It’s Nice to Be Nice, But What Your Customers Really Want is Help
Yes, friendly and delightful employees are great. But what your customers really want is a smooth, easy experience. Here are three ways to give your customers what they really want: help.
What My Grandfather Taught Me About Unleashing Employee Creativity
As a child, my father wanted to fly more than anything. My grandfather knew his passion and arranged for his 10-year-old son, my father, to take his very first flight at a small regional airport. Six years later, he encouraged my father when he decided to build his own plane. In this article, I have shared three lessons that I have learned from my grandfather that will help you foster a workplace culture where creativity is the norm and employees are both happy and productive.