Visual Slideshow

Put More Power into Employee Praise

“You catch more flies with honey than with vinegar” is an old saying but one with a lot of truth.
4 Tips for WOWing Customers Who Experience Problems
Recently I had a new oven delivered to my home. After unloading the oven and bringing it inside, the retail store deliveryman pointed out that there was a small dent on the right side of the oven. The dent would not affect the performance of the oven and would not have been seen because the adjacent cabinets would have hidden it. It truly was no issue at all to me. But the delivery guy quickly used his cellphone to call the company, got a specialist on the line and then handed me his phone.
How to Create a Thriving, Dynamic Workplace
If you underlead and overmanage, you probably need to change your leadership style. After all, you want to create a thriving and dynamic work environment, not a staid and fearful one. Warren Bennis, a well-known organizational and management guru, provided the following definitions for why real leadership is important:
5 Ways to Make a Memorable Impression and Leave Customers Feeling Delighted and Enriched
Like a lot of people, I don’t especially love going to the doctor. But it was time for me to bite the bullet and go for a wellness checkup. I’m glad I went for two reasons. First, I owe it to myself and to my family to ensure I am in the best possible health. Secondly, my doctor surprised and delighted me with a great service experience. Yes, my doctor gave me great “customer service.”