username:
password:
Visual Slideshow

5 Ways to Make a Memorable Impression and Leave Customers Feeling Delighted and Enriched

Like a lot of people, I don’t especially love going to the doctor. But it was time for me to bite the bullet and go for a wellness checkup. I’m glad I went for two reasons. First, I owe it to myself and to my family to ensure I am in the best possible health. Secondly, my doctor surprised and delighted me with a great service experience. Yes, my doctor gave me great “customer service.”
How to Create a Thriving, Dynamic Workplace
If you underlead and overmanage, you probably need to change your leadership style. After all, you want to create a thriving and dynamic work environment, not a staid and fearful one. Warren Bennis, a well-known organizational and management guru, provided the following definitions for why real leadership is important:
Business Bytes: Beyond ‘Great job!’ Give Praise that Gets Results
Everyone likes a pat on the back and a hearty “well done.” But making praise a truly effective motivational tool requires a little planning. Here are some pointers:
You Get What You Celebrate!
One of my clients asked me to deliver a keynote to kick off the company’s Customer Service Week celebration. Right before I took the stage, the company played audio testimonials from a few very happy and satisfied customers. The testimonials were descriptive and quite emotional. Each of the testimonials was about an interaction a customer had with a member of the company’s Customer Service Team. The entire company was in attendance, so this was a golden opportunity for Customer Service to shine. People throughout the company were able to hear first-hand the impact the customer service team had on customers, satisfaction and brand perception. Audience members began to smile and nod during the testimonials. At times applause broke out. I got chills as I listened to the customers and watched the audience reaction.